Dive into the new SAP C/4HANA suite. Understand how SAP C/4HANA handles marketing, commerce, sales, service, and customer data processes-and identify which solutions fit your organization's CX needs. Then explore integrations to SAP S/4HANA, extensions using SAP Cloud Platform, and applied artificial intelligence using SAP Leonardo. Learn how can serve your customers better-from the demand chain all the way down to the supply chain! Key Features: Get to know SAP C/4HANA, the new SAP Customer Experience suite. Explore marketing, commerce, sales, service, and customers.

Connect and integrate your commercial channels with SAP Hybris Commerce. Learn to handle content, catalogs, and orders, configure essential components, and perform support and service tasks with step-by-step instructions. Get more from your implementation by improving your customer-facing search functionality and tweaking language and currency settings. Finally, integrate SAP Hybris Commerce with your backend system and see how successful organizations apply best practices. With this book, you will be able to: Implement SAP Hybris Commerce as your e-commerce platform. Manage orders, content and catalogs, customer experience, and more. Integrate SAP Hybris Commerce with your backend system and other CRM applications.